| As a cleaning company you are presumably always | | | | pay for itself in the business that you can gain that |
| on the look out for increasing your business? This is | | | | would have otherwise been lost. |
| what we are constantly striving for and I was under | | | | · Rent or purchase a telephone networking |
| the impression that other cleaning companies were | | | | system which will pass the call on to a number of |
| doing likewise. However not so long ago I made | | | | lines including mobiles until one is answered. This is a |
| attempts to contact a number of cleaning companies | | | | reasonably cheap option and again should pay for |
| in different parts of the country. 108 phone calls | | | | itself over time. |
| were made and only 9 were answered. | | | | · If you do not like or cannot afford either of |
| To me this was a staggering amount. It is true that | | | | the two options above then at least have your |
| all bar a handful had an answer phone system of | | | | answer phone message direct the customer to a |
| some description. Like many customers I required | | | | mobile number. Some customers will subsequently |
| some sort of immediate contact with an individual | | | | phone the mobile number but many will not. So |
| and not have to wait on somebody picking up a | | | | although you do not necessarily lose all the potential |
| message and contacting me back at their | | | | business you have no way of knowing how much |
| convenience. | | | | has been lost.. |
| If I was having this trouble then ordinary commercial | | | | One important rule is to always have the mobile |
| and domestic customers must have the same | | | | phone switched on, fully charged and on your person |
| problem. Consequently all these companies are losing | | | | unless you are in a meeting for example. Invest in a |
| potential business possibly on a massive scale. | | | | hands free kit of some description for the car and |
| If you want new business then you must be available | | | | for safety purposes if at all possible pull over and |
| to talk to people when they want. If you are a small | | | | stop if answering a call. |
| company trying to expand then it is often not | | | | Do you want to be one of those cleaning companies |
| possible to have your main telephone line manned all | | | | which potential customers cannot contact |
| of the time. However there are a number of ways | | | | immediately. Potential customers will only tend to ring |
| around this problem. | | | | once and of them only about 10% will ever leave a |
| · Hire an answering service who will always have | | | | message. Get ahead of your competitors and actually |
| a person available to take your calls and direct them | | | | devise ways of answering your phones. |
| on to you as and when necessary. This can quickly | | | | |